Last updated: 01/September/2023

 

SHIPPING / DELIVERY & SERVICE POLICY

This website is operated by Edwin's Humankind Service (E.H.S) Because we care Community Interest Company, trading as Ed Resolution Campaign Brand – E.R.C.B.

 

Shipping / Delivery And Service

At E.R.C.B, we prioritize product quality, excellent service, and prompt delivery. With our in-house production facility, many products are dispatched within 24 hours of order placement. Our streamlined process ensures that all products are printed and manufactured according to our established high standards, as our staff and production capabilities are housed under one roof. Production times vary per product, as indicated on the respective product page, with shipping time added on top. Notably, weekends and public holidays are not considered as production days.

 

UK Delivery

E.R.C.B primarily uses Royal Mail's 1st Class Recorded service for orders under 2kg. This standard service is the default delivery option in the shopping cart. While Royal Mail delivers 94% of our orders the next day, there may be instances when delivery takes 2-5 days, or in rare cases, up to 15 working days. Our standard delivery days include Saturdays, excluding Sundays. The average delivery cost is under £5, regardless of the number of items ordered.

For dispatches after 6 pm, parcels are typically picked up the following morning. Address changes cannot be accommodated at this stage. Express delivery counts the next working day as the first day of delivery.

For items weighing over 2kg, bulky, or large (over 60x40cm), we utilize FedEx UK couriers, ensuring next-day business delivery. An optional Saturday delivery service is available for an additional fee.

If faster shipping is desired, our guaranteed next day delivery option can be selected. This choice ensures delivery on the following business day. For packages over 2kg or particularly bulky items, FedEx couriers are employed. Royal Mail's Special Delivery next business day service is used for other packages. The guaranteed delivery option incurs an extra charge and is available in the shopping basket. Additionally, we offer guaranteed Saturday deliveries (excluding business addresses) through Royal Mail and FedEx, for an additional fee.

For UK non-mainland delivery, Royal Mail Recorded and Special Delivery are available, except for cases involving large or bulky items requiring a different service. In such instances, a remote or overwater surcharge may apply.

 

Customs Tax / Duty 

E.R.C.B provides worldwide shipping with customs duties covered for most countries. Customers placing orders from outside the UK are advised to check if E.R.C.B offers a corresponding international website to avoid potential charges. Information on international websites can be found in the footer section of our website. Orders delivered outside the UK or via international sites may incur additional charges beyond our control, such as non-reclaimable customs tax and administration fees. It is recommended to review customs and import duty policies for the delivery country.

 

Adverse Weather Conditions

Adverse weather conditions may impact deliveries to certain regions. We collaborate closely with Royal Mail and FedEx to minimize delays. Upon dispatch, we inform customers of the courier used. For updates on delivery services, customers can refer to Royal Mail and FedEx websites, as well as local weather news.

 

In Case Of Royal Mail Strikes

During Royal Mail strikes, E.R.C.B is committed to delivering items the next day, excluding Sundays, through alternative delivery methods. To take advantage of our free courier upgrade, customers can have items delivered to their work address. If a work delivery address isn't feasible, upgrading to Royal Mail Special Delivery for a nominal fee is recommended. During strikes, Royal Mail may still deliver small packages (under 2kg), though delivery isn't guaranteed. However, Special Delivery items receive priority treatment even during strikes. Tips for Royal Mail strikes: 1) Opt for delivery to a work address for a free courier upgrade. 2) Pay a small fee of £4 to £5 to upgrade to Royal Mail's Special Delivery service.

 

International Fast Worldwide Shipping

Most international deliveries are completed within 3 - 5 days. E.R.C.B primarily employs FedEx, DHL, TNT, Yamato, or similar services for international deliveries. We recommend this service due to its detailed tracking and ensured rapid delivery. Delivery can take as little as 2 days to major cities or up to 4 days on average, depending on the destination's accessibility. For remote areas, shipping costs and times may vary, and a remote area surcharge may apply. Deliveries outside the EU could attract local tax duty administered by the local territory, beyond E.R.C.B's control.

 

Last updated: 01/September/2023