**Privacy & Cookies Policy**
Edwin's Humankind Service (E.H.S) Because we care Community Interest Company, trading as Ed Resolution Campaign Brand – E.R.C.B**
Keeping Your Information Secure
We are committed to enhancing your experience while ensuring the security of your information. Your data is safeguarded and used only to improve your interactions with us. You retain control over how you hear from us and can opt out or request removal at any time.
Protecting Your Privacy
At E.R.C.B, we prioritize the privacy and security of our customers and site visitors. We understand the significance of privacy. For inquiries regarding the protection of your privacy, please contact us at email@example.com. E.R.C.B is the data controller responsible for your privacy for all our services.
How We Use Your Information
We use your information for various purposes, tailored to the type of information collected. The tables below provide detailed explanations of how and why we use different types of information:
Your Name and Contact Details
This pertains to the information you provide during your purchase process.
How We Use Your Name & Contact Details Why?
Deliver purchases to you To fulfill our contractual obligation
Send service messages via text, email To provide order updates, fulfilling our contract
Send information about new products and services To keep you informed, with your permission
Fraud prevention and detection Essential for safeguarding against fraud
Display E.R.C.B advertisements as you browse To showcase our latest products and campaigns
Gather preferences of you and other customers To understand customer preferences and innovate
Your Payment Information
This includes your payment card security/CVV code. We maintain PCI compliance through responsible banking partners and do not retain this information.
How We Use Your Payment Information Why?
Process payments and provide refunds To fulfill our contractual obligation
Prevent and detect fraud Vital for fraud prevention
Your Purchase History with Us
This encompasses your interactions with us, such as phone calls, emails, or social media exchanges.
How We Use Your Contact History Why?
Provide customer support To fulfill our contractual obligation
Train our staff To enhance customer service
Purchase History and Saved Items
This includes products you've bought and items stored in your basket.
How We Use Your Purchase History and Saved Items Why?
Sell products to you To fulfill our contractual obligation
Provide customer support and handle returns To fulfill our contractual obligation
Understand customer preferences To enhance customer satisfaction
Information About Your Device and Website Usage
This pertains to data you provide when browsing our site, including IP address, device type, and usage patterns.
How We Use Information About Your Device and Website Usage Why?
Enhance our website and default options To optimize your shopping experience
Protect our website Vital for fraud prevention and compliance
Information from Linked Accounts
This refers to data from your linked social media accounts (Twitter, Instagram, Facebook).
How We Use Information from Linked Accounts Why?
Enable easy website access and file uploads To streamline site usage
Provide relevant product recommendations For quicker and more relevant selections
Your Responses to Surveys, Competitions, and Promotions
This encompasses data you provide during surveys, competitions, or promotions.
How We Use Your Responses to Surveys, Competitions, and Promotions Why?
Run surveys, competitions, and promotions To fulfill our contractual obligation
You are not obligated to provide this personal information, but not doing so may impact your ability to purchase from E.R.C.B and receive optimal customer experience. We also aggregate anonymous analytical data to enhance our systems and offerings.
Sharing Your Information
We do not sell your personal data to third parties. We share data with select companies to provide our services:
- Partner companies with E.R.C.B
- Companies involved in delivering purchases
- Professional service providers for business operations
- Credit reference agencies and law enforcement for fraud prevention
- Companies you approve, like social media sites
- Aggregated and anonymized data for analytics
Any data you provide through contact methods is stored by our customer service web host for 90 days for responding to your inquiries. This data cannot be used or monetized by the host.
We send marketing messages via email and text to keep you informed about our offerings. You can unsubscribe using the provided links or contact us.
You have rights relating to your personal information, including access, correction, deletion, withdrawal of consent, data portability, and complaint to regulatory authorities.
Changes to Privacy
We may update this policy; significant changes will be communicated.
For privacy-related inquiries, contact us at firstname.lastname@example.org or via our Contact page. You can also write to us at:
124, City Road
Last updated 01/September/2023