**Privacy & Cookies Policy**

Edwin's Humankind Service (E.H.S) Because we care Community Interest Company, trading as Ed Resolution Campaign Brand – E.R.C.B**

 

E.R.C.B PRIVACY

 

Keeping Your Information Secure

We are committed to enhancing your experience while ensuring the security of your information. Your data is safeguarded and used only to improve your interactions with us. You retain control over how you hear from us and can opt out or request removal at any time.

 

Protecting Your Privacy

At E.R.C.B, we prioritize the privacy and security of our customers and site visitors. We understand the significance of privacy. For inquiries regarding the protection of your privacy, please contact us at dataprotection@edresolutioncampaign.com. E.R.C.B is the data controller responsible for your privacy for all our services.

 

How We Use Your Information

We use your information for various purposes, tailored to the type of information collected. The tables below provide detailed explanations of how and why we use different types of information:

 

Your Name and Contact Details 

This pertains to the information you provide during your purchase process.

 

How We Use Your Name & Contact Details     Why?

Deliver purchases to you                           To fulfill our contractual obligation

Send service messages via text, email            To provide order updates, fulfilling our contract

Send information about new products and services To keep you informed, with your permission

Fraud prevention and detection                    Essential for safeguarding against fraud

Display E.R.C.B advertisements as you browse      To showcase our latest products and campaigns

Gather preferences of you and other customers     To understand customer preferences and innovate

 

Your Payment Information 

This includes your payment card security/CVV code. We maintain PCI compliance through responsible banking partners and do not retain this information.

 

How We Use Your Payment Information      Why?

Process payments and provide refunds          To fulfill our contractual obligation

Prevent and detect fraud                      Vital for fraud prevention

 

Your Purchase History with Us 

This encompasses your interactions with us, such as phone calls, emails, or social media exchanges.

 

How We Use Your Contact History        Why?

Provide customer support                    To fulfill our contractual obligation

Train our staff                              To enhance customer service

 

Purchase History and Saved Items

This includes products you've bought and items stored in your basket.

 

How We Use Your Purchase History and Saved Items    Why?

Sell products to you                        To fulfill our contractual obligation

Provide customer support and handle returns To fulfill our contractual obligation

Understand customer preferences             To enhance customer satisfaction

 

Information About Your Device and Website Usage 

This pertains to data you provide when browsing our site, including IP address, device type, and usage patterns.

 

How We Use Information About Your Device and Website Usage   Why?

Enhance our website and default options                  To optimize your shopping experience

Protect our website                                  Vital for fraud prevention and compliance

 

Information from Linked Accounts

This refers to data from your linked social media accounts (Twitter, Instagram, Facebook).

How We Use Information from Linked Accounts        Why?

Enable easy website access and file uploads          To streamline site usage

Provide relevant product recommendations             For quicker and more relevant selections

 

Your Responses to Surveys, Competitions, and Promotions

This encompasses data you provide during surveys, competitions, or promotions.

 

How We Use Your Responses to Surveys, Competitions, and Promotions  Why?

Run surveys, competitions, and promotions              To fulfill our contractual obligation

You are not obligated to provide this personal information, but not doing so may impact your ability to purchase from E.R.C.B and receive optimal customer experience. We also aggregate anonymous analytical data to enhance our systems and offerings.

 

Sharing Your Information

We do not sell your personal data to third parties. We share data with select companies to provide our services:

 

- Partner companies with E.R.C.B

- Companies involved in delivering purchases

- Professional service providers for business operations

- Credit reference agencies and law enforcement for fraud prevention

- Companies you approve, like social media sites

- Aggregated and anonymized data for analytics

 

Any data you provide through contact methods is stored by our customer service web host for 90 days for responding to your inquiries. This data cannot be used or monetized by the host.

 

Marketing Messages

We send marketing messages via email and text to keep you informed about our offerings. You can unsubscribe using the provided links or contact us.

 

Your Rights

You have rights relating to your personal information, including access, correction, deletion, withdrawal of consent, data portability, and complaint to regulatory authorities.

 

Changes to Privacy

We may update this policy; significant changes will be communicated.

 

E.R.C.B Cookies

We use cookies on our websites. Third-party cookies are also used from social networks and analytics services.

 

Contact Us

For privacy-related inquiries, contact us at dataprotection@edresolutioncampaign.com or via our Contact page. You can also write to us at:

E.R.C.B

124, City Road

London

ECIV 2NX

UK

 

Last updated 01/September/2023